Meezo Privacy Policy

Effective Date: 17 October 2025

We're committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our application (“App”), website, and related services.

Meezo Ltd acts as an agent of Finexer Ltd, which is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number (FRN): 925695).

1. Who We Are

Meezo is a UK-based financial technology platform designed to simplify multi-banking, payments, and financial insights.

Registered Office: 28 Riverview Court, Old Belgate Place, Tower Hamlets, London, E14 3SY

Contact: dataprotection@meezopay.co.uk

2. Information We Collect

We collect the following types of information to provide and improve our services:

A. Personal Information

  • Name, date of birth, contact details, and verification documents.
  • Information necessary for AML/KYC compliance.

B. Financial Information

  • Bank account details, transaction data, account balances, payment activity.

C. Technical And Usage Data

  • Device info, IP address, logs, cookies, analytics.

D. Communication Data

  • Support and compliance communication records.

3. How We Use Your Information

  • Provide, operate, and improve Meezo services.
  • Facilitate secure payments.
  • Verify identity and prevent fraud.
  • Personalise insights with AI-based analytics.
  • Send updates and policy changes.
  • Comply with FCA and UK regulatory obligations.

We will never sell or lease your data to third parties.

4. Legal Basis For Processing

  • Performance of a contract.
  • Compliance with legal obligations (FCA, AML, KYC).
  • Legitimate interests (service improvement, fraud prevention).
  • User consent (e.g., marketing, linking accounts).

5. Data Sharing And Partners

We only share your data with trusted third-party providers such as:

  • Banking/payment infrastructure partners.
  • FCA-regulated entities.
  • Identity verification and fraud prevention services.
  • Cloud hosting and security providers.

6. Data Retention

A. Account and Profile Data:

Retained for the duration of your relationship with us and for a period of up to 7 years after account closure, to comply with legal and regulatory obligations.

B. Transaction Data:

Retained for a period of 7 years from the date of the transaction, in line with financial reporting and regulatory requirements.

7. Your Rights

  • Access your personal data.
  • Request correction or deletion.
  • Withdraw consent.
  • Restrict or object to processing.
  • Port your data to another provider.

Contact us at dataprotection@meezopay.co.uk to exercise your rights.

8. Security

We use encryption, secure storage, and multi-factor authentication. Our systems are subject to regular security reviews and follow industry-standard security practices in line with UK GDPR and FCA expectations.

9. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards compliant with UK GDPR and FCA rules.

10. Updates To This Policy

We may update this policy based on regulatory or business changes. Updates will be posted in the app and on our website.

11. Contact Us

Email us at dataprotection@meezopay.co.uk.

12. Supervisory Authority

Information Commissioner’s Office (ICO), UK.

Meezo — Transforming How Money Moves, With Trust And Transparency At Its Core.