Whether you need help with your account, want to understand our policies better, or have feedback to share — we’re always happy to hear from you.
For Support: Please contact us through the Meezo app or the email id as mentioned in the contact us section
For the fastest support, reach us directly from the Meezo App:
At Meezo, we are committed to providing a high standard of service. If you are dissatisfied with any aspect of our services and have Questions, Concerns or Queries, Please raise a complaint and have it addressed promptly and fairly.
How to Submit a Complaint
You can submit your complaint to us using the following method:
Email: support@meezopay.co.uk
Please include the following details to help us resolve your issue efficiently:
Your full name and registered email address
A clear description of your complaint
Please provide relevant transaction details and supporting documents
Acknowledgement and Response Timeframes :
We will acknowledge receipt of your complaint within 1 business day.
We aim to investigate and provide a final response within 2 business days of receiving your complaint.
If additional time is required due to the complexity of the issue, we will inform you of the delay and provide an updated timeline.
Complaint Resolution
We will make every effort to resolve your complaint in a fair and timely manner. You will be informed of the outcome along with any actions taken.
Escalation (at Meezo)
If you are not satisfied with our final response, or if your complaint relates to payment processing services, you may request escalation.
Where applicable, complaints may be escalated to our payment service provider Finexer, for further review.
We will provide you with the relevant escalation details upon request.
Meezo Ltd acts as an agent of Finexer Ltd, which is authorised and regulated by the Financial Conduct Authority under the Payment Services Regulations 2017 (Firm Reference Number (FRN): 925695).
Address: 28 Riverview Court, Old Bellgate Place, London, E14 3SY
Meezo — Transforming how money moves, with trust and transparency at its core.